14ft Tow Chain

Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Delivery Method : DPD – Reliable and Fast Delivery for Your Orders We’re proud to partner with DPD, one of the most trusted and reliable couriers, to deliver your UK tools and products with care and efficiency. Whether you're ordering within UK or abroad, DPD ensures that your package reaches you safely and on time. Estimated Shipping Time: 1 to 4 Working Days We aim to deliver your order as quickly as possible! Once your order is confirmed, you can expect it to arrive within 1 to 4 working days
If you need to return an item, please send it to the following return address: UK Tools Shop 136a Culloville Road Crossmaglen Newry, County Down BT35 9AQ Northern Ireland

Packaging Requirement : Please ensure that the product is securely packaged to prevent any damage during return shipping. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: Book with obvious signs of use Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 - 7 working days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {[email protected]} and send your item to store.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns To return your product, you should mail your product to store. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help? Contact us at {[email protected]} for questions related to refunds and returns.